FAQs
Ordering & Payment
Will I receive order confirmation?
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at info@organicseedshub.com.
Can I modify or cancel my order after placing it?
You can cancel your order for a full refund any time before it is dispatched. If you need to make changes, please contact us at info@organicseedshub.com as soon as possible. Orders are usually dispatched within 2–4 business days, so we will do our best to update your order before then.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Shipping & Delivery
What is the delivery time for my order?
Orders are processed and dispatched within 2–4 business days. After dispatch, delivery usually takes 14–18 business days. Most orders arrive within 16–22 business days of the order date, including processing and shipping. Orders ship from our fulfillment partners in China. Our handling and transit schedules are Monday to Saturday, excluding applicable public holidays. For complete details, please refer to our Shipping Policy.
How much does shipping cost?
Shipping is free on all orders within the United States. All prices include any import duties and customs fees, so you will not be charged anything extra on delivery. For complete shipping details, please refer to our Shipping Policy.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email that you can use to Track Your Orders.
What should I do if my order hasn’t arrived?
Most orders arrive within 16–22 business days from the order date, including processing and shipping. If your order has not arrived within 35 calendar days of placing it, please email info@organicseedshub.com with your order number. We will check your tracking information and provide an update. If your parcel is confirmed lost, we will offer a free replacement or a full refund.
Return & Refund
What is your return policy?
Contact us at info@organicseedshub.com within 7 days of delivery to request a refund. Unopened seed packets and any damaged, defective or incorrect items are eligible under our policy. Approved refunds or replacements do not require you to send items back. No return shipping label is needed and no return shipping or restocking fee is charged. For full details, please see our Refund Policy.
What should I do if I receive a damaged product?
If you receive a damaged, defective or incorrect item, please email us at info@organicseedshub.com within 7 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund, whichever you prefer. You do not need to return the item.
When will I receive my refund?
Once your request is approved, your refund will be processed within 5 business days and issued to your original payment method. Your bank may take a few extra days to show the credit. You do not need to send items back to us.
Account & Customer Support
Do I need an account to place an order?
No, you can checkout as a guest.
How can I contact customer support?
You can reach us by email at info@organicseedshub.com or by phone at +91 9963261116. Our support team is available Monday to Saturday, 9 AM–6 PM (IST), and we usually reply within 24 hours.