Refund policy

At OrganicSeedsHub, we accept eligible refund and replacement requests as described below. Approved requests do not require you to return the physical items.
1. Refund Eligibility
We accept refund requests for unopened seed packets and for any item that arrives damaged, defective or incorrect.
Opened seed packets are not eligible for a refund unless the item arrived damaged, defective or incorrect.
2. Request Timeframe
Please submit your request within 7 calendar days of delivery.
For orders that have not arrived, please follow Section 6 below.
3. Item Condition Requirements
Non-defective seed packets must remain unopened to qualify for a refund.
For damaged, defective or incorrect items, please provide a description of the issue and clear photographs of the item and packaging to help us review your request.
4. How to Request a Refund or Replacement
Email info@organicseedshub.com with:

  • Your order number or the email address used at checkout.
  • The reason for your request.
  • Photographs, where applicable, showing the damage, defect or incorrect item.

Our support team will review your request and explain the next steps.
5. Refunds Without Physical Returns
You do not need to send items back for approved refund or replacement requests. Our orders ship internationally from China, and approved requests are resolved without a physical return.
No return shipping label is required. No return shipping or restocking fee is charged.
Once your request is approved, we will process your refund or arrange a replacement.
6. Lost or Undelivered Orders
If your order has not arrived within 35 calendar days of the order date, email info@organicseedshub.com with your order number.
We will check the tracking information and provide an update. If your parcel is confirmed lost, we will offer a free replacement or a full refund.
7. Refund Processing
Approved refunds are processed within 5 business days and issued to your original payment method.
Your bank or payment provider may require additional time to display the credit in your account.
8. Replacements and Exchanges
If you receive a damaged, defective or incorrect item, you may request a free replacement within 7 calendar days of delivery.
Approved replacements are sent at no additional charge. You do not need to return the original item.
For other exchange requests involving unopened seed packets, contact us within 7 calendar days of delivery so we can review the available options.
9. Cancellations
You may cancel your order for a full refund before it is dispatched. Email us with your order number as soon as possible.
Once an order has been dispatched, it cannot be cancelled. Any subsequent refund or replacement request will be reviewed under this policy.
10. Contact Us
Email: info@organicseedshub.com
Phone: +91 9963261116
Support hours: Monday to Saturday, 9:00 AM–6:00 PM (IST, GMT+5:30).
We aim to respond within 24 hours during our support days. Messages received outside these hours will be handled when support resumes.